Terms & Conditions.
1. Introduction
These Terms and Conditions ("Terms") govern your use of the website humantools.co.za ("the Website") and your participation in the Human Tools Experience programme ("the Programme"), operated by Human Tools (PTY) Ltd ("Human Tools", "we", "us").
By using this Website or booking a place on the Programme, you agree to these Terms. If you do not agree, please do not use this Website or book a place.
2. The Programme
The Human Tools Experience is a five-day in-person psychoeducation programme. It is not therapy, counselling, medical treatment, or clinical intervention. See our Disclaimer for further detail on what the Programme is and is not.
The Programme runs for five consecutive days at a venue confirmed in your booking communication. Daily sessions run for approximately nine hours. All meals during programme days are included.
3. Booking and Payment
3.1 By submitting a booking form and making payment, you are entering into a binding agreement with Human Tools for a place on the specified cohort.
3.2 The Programme fee is R18,000 per person on the payment plan, or R15,000 paid in full (a R3,000 saving). The payment plan totals R18,000 across six instalments of R3,000: a R3,000 deposit on booking, R3,000 fourteen days before the Programme commences, and R3,000 per month for four months thereafter by debit order. The applicable fee and payment schedule will be confirmed in writing at the time of booking. International clients are billed in USD — $1,500 paid in full or $1,800 on the equivalent six-instalment plan.
3.2.1 Where you elect the payment plan, you will sign a separate debit order authorisation for the four monthly instalments that follow the live five-day component. Failure of two consecutive debit orders may result in suspension of access to the post-Programme integration components and referral of the outstanding balance for collection.
3.3 Your place is confirmed only upon receipt of full payment (where applicable) and a written confirmation from Human Tools.
3.4 If you book via our website (an electronic transaction), you may have a 7-day cooling-off period under the Electronic Communications and Transactions Act 25 of 2002, during which you may cancel for any reason and receive a full refund. See our Refund Policy for full details.
4. Cancellation and Refunds
Full details of our cancellation and refund terms are set out in our Refund & Cancellation Policy. Key points:
- Cancellation more than 30 days before your cohort: full refund less a R500 administration fee, or transfer to a future cohort at no additional cost
- Cancellation 15–30 days before: 50% refund, or transfer to a future cohort at no additional cost
- Cancellation less than 15 days before: no refund, but you may transfer to a future cohort (subject to availability) within 12 months
- Money-back guarantee: if you attend all five days, participate fully, and do not feel a measurable difference, request a full refund in writing within 48 hours of the final day
5. Your Responsibilities
5.1 You agree to attend all five days in full and participate in the exercises and group activities.
5.2 You agree to treat other participants, facilitators, and staff with respect.
5.3 You understand that the Programme involves group discussion of personal experiences and agree to maintain the confidentiality of what other participants share in the room.
5.4 You confirm that you are 18 years of age or older.
5.5 If you have an existing diagnosed psychiatric condition (e.g. psychosis, bipolar disorder, active suicidality), you must disclose this to us before attending. We may, at our sole discretion, recommend that you consult with your treating professional before participation.
6. Intellectual Property
All content on this Website and all programme materials (workbooks, slides, exercises, frameworks) are the intellectual property of Human Tools and are protected by copyright. You may not reproduce, distribute, or create derivative works from any programme materials without our written consent.
7. Website Use
7.1 You may use this Website for personal, non-commercial purposes only.
7.2 You may not use automated tools (scrapers, bots) to access or extract content from this Website.
7.3 We reserve the right to modify, suspend, or discontinue any part of this Website at any time without notice.
8. Limitation of Liability
8.1 Human Tools provides the Programme on an "as is" basis. While we have measured significant results across our cohorts, we do not guarantee specific outcomes for any individual participant.
8.2 To the fullest extent permitted by South African law (including the Consumer Protection Act 68 of 2008), our total liability to you for any claim arising from or related to the Programme or this Website shall not exceed the amount you paid for the Programme.
8.3 We are not liable for any indirect, incidental, or consequential damages.
9. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of KwaZulu-Natal.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact
For any questions about these Terms, contact us at info@humantools.co.za.